FAQ | Charming Vintage & Design
Icon Shipping White
Free shipping in NL and BE from € 100
Icon Unique White
Every item is unique
Icon Durable White
Durable
Icon Shipping White
Free shipping in NL and BE from € 100
Icon International White
International delivery

Frequently asked questions

General
Shipping
Delivery
Return

What can I expect from Charmig's stuff?

We care about our items and logically do our best to deliver them to you in top condition. We restore a lot of our furniture to make it look like new again. Of course, they are still second-hand items and may show signs of use. Sometimes a little, sometimes more. We will always clearly mention these defects in the item description and in the pictures of the item. We do not give any guarantee on our items.

Can I also return my vintage item?

You may occasionally wish to return an item. If you wish to return an item, please contact us at info@charmig.nl. After you have contacted us, you have another 14 days to return your product. For this you can this form use. We cannot reimburse any shipping or transport costs, when you have used our free delivery service we are forced to deduct €65 from the order amount due.

If you have used our free shipping service, we are obliged to deduct €6.95 from the order amount due. The cost of returning the item from your home to Charmig will be for your account. If you make use of your re-shipment right, the article must be returned in the same condition. We will refund the order amount due within 14 days after notification of your return, provided the item has been received back in good order.

This right of withdrawal does not apply to products that have been modified, re-upholstered, restored etc. by order.

The right to return a product within 14 days lapses if the customer chooses to collect a product or if the customer orders the product after viewing the product.

Can my vintage item be collected?

Some items are too large to be shipped. Then delivery or collection is an option. Do you live nearby? You are always welcome to collect the item! Choose pick-up in the shipping options. We will contact you as soon as possible to make a pick-up appointment.

Can my vintage item be delivered?

Large pieces of furniture cannot be sent via Post NL. These can be collected or delivered. When this is the case, it is stated with the article. Would you like an item delivered? Choose delivery in the options. We will contact you as soon as possible to make a delivery appointment.

Can my vintage item be shipped?

Is it not stated in the item description that it is a collection item? Then the item can be sent by PostNL. We try to process and ship these orders within 48 hours, excluding weekends and holidays. DHL has a delivery time of 1 to 2 working days. Orders from €100,- will be delivered free of charge. For orders under €100,- we charge from €6,95 for parcel post within the Netherlands.

Can my vintage item be collected?

Some items are too large to be shipped. Then delivery or collection is an option. Do you live nearby? You are always welcome to collect the item! Choose pick-up in the shipping options. We will contact you as soon as possible to make a pick-up appointment.

Can my vintage item be shipped?

Is it not stated in the item description that it is a collection item? Then the item can be sent by PostNL. We try to process and ship these orders within 48 hours, excluding weekends and holidays. DHL has a delivery time of 1 to 2 working days. Orders from €100,- will be delivered free of charge. For orders under €100,- we charge from €6,95 for parcel post within the Netherlands.

Can my vintage item be collected?

Some items are too large to be shipped. Then delivery or collection is an option. Do you live nearby? You are always welcome to collect the item! Choose pick-up in the shipping options. We will contact you as soon as possible to make a pick-up appointment.

Can my vintage item be delivered?

Large pieces of furniture cannot be sent via Post NL. These can be collected or delivered. When this is the case, it is stated with the article. Would you like an item delivered? Choose delivery in the options. We will contact you as soon as possible to make a delivery appointment.

Can I also return my vintage item?

You may occasionally wish to return an item. If you wish to return an item, please contact us at info@charmig.nl. After you have contacted us, you have another 14 days to return your product. For this you can this form use. We cannot reimburse any shipping or transport costs, when you have used our free delivery service we are forced to deduct €65 from the order amount due.

If you have used our free shipping service, we are obliged to deduct €6.95 from the order amount due. The cost of returning the item from your home to Charmig will be for your account. If you make use of your re-shipment right, the article must be returned in the same condition. We will refund the order amount due within 14 days after notification of your return, provided the item has been received back in good order.

This right of withdrawal does not apply to products that have been modified, re-upholstered, restored etc. by order.

The right to return a product within 14 days lapses if the customer chooses to collect a product or if the customer orders the product after viewing the product.

Stars Shadow

Every item is unique

All our items are pre-loved and unique and restored by us with great care and love.

Leaf Shadow

Durable

Each vintage piece of furniture has a different past, but is always expertly treated by us so that it gets a second life again.

Truck Shadow

Free Shipping

Free delivery and shipping within the Netherlands and Belgium from €100.

World Shadow

International delivery

We also ship abroad. Please contact us to discuss the possibilities.

Reviews

Marleen

“The cabinet is great, we are very happy with it and thank you very much for the super service!!! “

Ron

"Through the website at Charmig, we saw a piece of furniture that met our needs. We chose to buy the furniture sight unseen. Although clear pictures, a purchase where you first transfer money for a used furniture remains tricky. The furniture was delivered within a few days, neatly packed against the weather by Brenger couriers and put in place ( b.ground).
The furniture looks much nicer in reality than in the photos. It really is quality furniture and we are very happy with it.
Manouk and Tjeerd, thank you."

Andre

"First of all very happy with our chairs and the lamp. All delivered quickly, in excellent condition, good and friendly communication."

Sil

"I bought beautiful table and chairs, they were perfectly restored and upholstered. I could see them live at their workshop and I completed the purchase online on their site which was very handy. They were quickly delivered and packed to perfection.
Thank you! I love the look of my dining room now."

Victor

Charming has a varied range of beautiful vintage furniture. They are beautifully presented on the site. We are delighted with the Danish chest of drawers. The cabinet completely matches the descriptions and photos. What stands out is the fast, friendly and careful communication. The transport was also well organised. After a few days, we received our furniture well-packaged. From South Limburg, the shop is not around the corner, but Charmig is definitely on our list when we are looking for another beautiful item.

Katja & Michiel

We bought two designer chairs from Charmig. These were nicely and professionally restored. Very friendly help and fine communication from or with Tjeerd during the purchase and restoration process. Highly recommended!

Eric

So, sideboard (after 20 years) out and new vintage wall unit in. Beautiful design. From Copenhagen, bought at Manouk/Charmig. Fine company with beautiful things and top service. Happy with it!

Oui User Avatar Oui User Avatar Oui User Avatar Oui User Avatar Oui User Avatar Oui User Avatar Oui User Avatar