FAQ | Charming Vintage & Design

Frequently asked questions

General
Shipping
Delivery
Return

What can I expect from Charmig's stuff?

We care about our items and logically do our best to deliver them to you in top condition. We restore a lot of our furniture to make it look like new again. Of course, they are still second-hand items and may show signs of use. Sometimes a little, sometimes more. We will always clearly mention these defects in the item description and in the pictures of the item. We do not give any guarantee on our items.

Can I also return my vintage item?

You may occasionally wish to return an item. If you wish to return an item, please contact us at info@charmig.nl. After you have contacted us, you have another 14 days to return your product. For this you can this form use. We cannot reimburse any shipping or transport costs, when you have used our free delivery service we are forced to deduct €65 from the order amount due.

If you have used our free shipping service, we are obliged to deduct €6.95 from the order amount due. The cost of returning the item from your home to Charmig will be for your account. If you make use of your re-shipment right, the article must be returned in the same condition. We will refund the order amount due within 14 days after notification of your return, provided the item has been received back in good order.

Can my vintage item be collected?

Some items are too large to be shipped. Then delivery or collection is an option. Do you live nearby? You are always welcome to collect the item! Choose pick-up in the shipping options. We will contact you as soon as possible to make a pick-up appointment.

Can my vintage item be delivered?

Large pieces of furniture cannot be sent via Post NL. These can be collected or delivered. When this is the case, it is stated with the article. Would you like an item delivered? Choose delivery in the options. We will contact you as soon as possible to make a delivery appointment.

Can my vintage item be shipped?

Is it not stated in the article description that it is a collection product? Then the item can be sent by PostNL. We try to process and ship these orders within 48 hours, excluding weekends and holidays. DHL has a delivery time of 1 to 2 working days. Orders from €100,- will be delivered free of charge. For orders under €100,- we charge from €6,95 for parcel post within the Netherlands.

Can my vintage item be collected?

Some items are too large to be shipped. Then delivery or collection is an option. Do you live nearby? You are always welcome to collect the item! Choose pick-up in the shipping options. We will contact you as soon as possible to make a pick-up appointment.

Can my vintage item be shipped?

Is it not stated in the article description that it is a collection product? Then the item can be sent by PostNL. We try to process and ship these orders within 48 hours, excluding weekends and holidays. DHL has a delivery time of 1 to 2 working days. Orders from €100,- will be delivered free of charge. For orders under €100,- we charge from €6,95 for parcel post within the Netherlands.

Can my vintage item be collected?

Some items are too large to be shipped. Then delivery or collection is an option. Do you live nearby? You are always welcome to collect the item! Choose pick-up in the shipping options. We will contact you as soon as possible to make a pick-up appointment.

Can my vintage item be delivered?

Large pieces of furniture cannot be sent via Post NL. These can be collected or delivered. When this is the case, it is stated with the article. Would you like an item delivered? Choose delivery in the options. We will contact you as soon as possible to make a delivery appointment.

Can I also return my vintage item?

You may occasionally wish to return an item. If you wish to return an item, please contact us at info@charmig.nl. After you have contacted us, you have another 14 days to return your product. For this you can this form use. We cannot reimburse any shipping or transport costs, when you have used our free delivery service we are forced to deduct €65 from the order amount due.

If you have used our free shipping service, we are obliged to deduct €6.95 from the order amount due. The cost of returning the item from your home to Charmig will be for your account. If you make use of your re-shipment right, the article must be returned in the same condition. We will refund the order amount due within 14 days after notification of your return, provided the item has been received back in good order.

Stars Shadow

Every item is unique

All our items are pre-loved and unique and restored by us with great care and love.

Leaf Shadow

Durable

Each vintage piece of furniture has a different past, but is always expertly treated by us so that it gets a second life again.

Truck Shadow

Free Shipping

Free delivery and shipping within the Netherlands from €100,-.

World Shadow

International delivery

We also ship abroad. Please contact us to discuss the possibilities.

Reviews

Marleen

“The cabinet is great, we are very happy with it and thank you very much for the super service!!! “

Ron

"Through the website at Charmig, we saw a piece of furniture that met our needs. We chose to buy the furniture sight unseen. Although clear pictures, a purchase where you first transfer money for a used furniture remains tricky. The furniture was delivered within a few days, neatly packed against the weather by Brenger couriers and put in place ( b.ground).
The furniture looks much nicer in reality than in the photos. It really is quality furniture and we are very happy with it.
Manouk and Tjeerd, thank you."

Andre

"First of all very happy with our chairs and the lamp. All delivered quickly, in excellent condition, good and friendly communication."

Sil

"I bought beautiful table and chairs, they were perfectly restored and upholstered. I could see them live at their workshop and I completed the purchase online on their site which was very handy. They were quickly delivered and packed to perfection.
Thank you! I love the look of my dining room now."

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